Customer Care

Happy you found us! At Ashley Taylor Home, you are our top priority and we strive to bring you the best of the best!  We want you to be completely satisfied with your purchase and shopping experience. 

Price Match Guarantee

We always price match.  If you find a lower price, simply contact us at sales@ashleytaylorhome.com and we will make the adjustment for you.  In your email, please provide a link showing the item you are interested in and it's lower price. 

Contact Information

Please feel free to contact us by email at ash@ashleytaylorhome.com or by using the Contact Us page.  You may also reach us by phone Monday through Friday from 9am - 5pm EST at 770-693-8647.  Emails are responded to the quickest!! 

Email Us:  ash@ashleytaylorhome.com  - The best way to reach us!

Phone Us: 770-693-8647 - we are often with clients - emails are responded to sooner! 

Write Us:
Ashley Taylor Home
130 Prominence Point Parkway
Suite 130-340
Canton, GA 30114

Ordering Online

Ordering online at Ashley Taylor Home is always safe, secure and private.  Our site is encrypted with industry standard SSL encryption.  For more information on how we value you and your information, please review our Privacy Policy.

Payment Options

We accept Visa, Mastercard, American Express, Paypal and Affirm.  Checks are also accepted but, must clear our account prior to delivery of any merchandise.  To pay by check, you will need to place your order by email at orders@ashleytaylorhome.com or by phone at 770-693-8647.  Then mail your payment to: Ashley Taylor Home, 130 Prominence Point Parkway, Suite 130-340, Canton, GA 30114.

Sales Tax

Sales tax will only be charged to Georgia residents.  If you do not reside in Georgia, you will not be charged sales tax.

Return and Exchange Policy

We offer a 14 day return policy on merchandise that was not especially made for you and for items that are not special order. Due to the nature of our business and the unique, boutique products that we carry, many of our items are "especially made for you" upon order and are special order.  Items that are "especially made for you" and special order include any custom or personalized item and all furniture, bedding, rugs, lighting, mirrors and wall art. Due to the nature of these items, we are unable to provide a refund or store credit.  If by chance you are not completely satisfied with an item that was not "especially made for you" or a special order, simply email us at returns@ashleytaylorhome.com within 10 days of receipt for a Return Authorization number.  Please write your Return Authoriztion number on the outside of the package that you are returning.  Once we receive your return, you will be issued a refund minus any shipping costs.  If you received free shipping, the actual shipping costs we incurred will be deducted from your refund.  All return shipping costs are the sole responsibility of the customer.  Any returns received beyond the 14 day period will not be accepted for refund or store credit.  On sale merchandise is final sale.

Shipping Costs

Orders within the U.S. over $99 are free shipping on us. This free shipping policy excludes some freight items and is only applicable to orders within the United States.  If an item is required to ship freight with a shipping cost, these costs will be reflected in your cart prior to checkout. For orders of $99 and under, as well as international orders, shipping costs will be calculated at checkout. 

Freight Delivery

Large, heavy items are shipped via freight truck.

Transit times vary from state to state and may take up to 30 days and on rare occasions longer.  Freight transit times are estimates only and cannot be guaranteed to arrive on a specific date.  The freight company will contact you directly to schedule your freight delivery.  Someone must be present to inspect, sign and receive your shipment.  It is imperitive that the person receiving your shipment inspect the merchandise thoroughly in the presence of the driver.  In the event your merchandise has been damaged in transit, you must note the damage on the bill of lading/delivery ticket.  This ensures that we and the manufacturer can assist you in the repair or replacment of your purchase.  If you sign the bill of lading/delivery ticket without noting damage, the merchandise is considered to be in good condition.  If damage has occured, contact us immediately at returns@ashleytaylorhome.com or by phone at 770-693-8647 so that we may assist in the repair or replacement of your merchandise.   

Standard Shipping Versus White Glove Shipping

With some Freight items, you have the option of selecting Standard shipping or White Glove shipping.

Standard shipping includes the delivery of your merchandise just inside the main floor of your home.  Standard shipping does not include the unpacking of materials or setup.

White Glove shipping includes the delivery of your merchandise on the floor and in the room of your choice.  White Glove shipping also includes the unpacking of materials and the removal of packing materials.  White Glove shipping does not include the setup or assembly of your merchandise.

Please select that shipping method that best suits your needs. 

Shipping Time Estimates

Our "Ships In" shipping times are estimates.  We strive to give you the best estimate possible but, cannot guarantee shipping time estimates.  On occasion, shipping times may vary from our estimates due to unforseen backorders and transit delays.  Should this occur, you will be contacted immediately with updated shipping information.  These "Ships In" timeframes do not include transit times.  

Swatch or Finish Sample Request

Need a swatch or finish sample?  Please email orders@ashleytaylorhome.com with your product of interest and your shipping address.  There is a non-refundable $5 charge per sample. 

Designer Assistance

Having trouble coordinating items?  We would be happy to assist you.  Please email us at ash@ashleytaylorhome.com.  We will respond to your request as quickly as possible.  We provide complimentary design advice for our customers! 

We greatly appreciate your business and wish you a happy shopping experience!

The Team at Ashley Taylor Home