Customer Care

Happy you found us! At Ashley Taylor Home, you are our top priority and we strive to bring you the best of the best!  We want you to be completely satisfied with your purchase and shopping experience. 

Price Match 

We always try to price match when possible.  If you find a lower price, simply contact us prior to ordering at and we will let you know if we can make the price adjustment for you.  The item must also be in stock and available to purchase from the company we are attempting to price match. In your email, please provide a link showing the item you are interested in and it's lower price. 

Contact Information

Please feel free to contact us by email at or by using the Contact Us page.  You may also reach us by phone Monday through Friday from 9am - 5pm EST at 770-693-8647.  Emails are responded to the quickest!! 

Email Us:  - The best way to reach us!

Phone Us: 770-693-8647 - we are often with clients - emails are responded to sooner! 

Write Us:
Ashley Taylor Home
130 Prominence Point Parkway
Suite 130-340
Canton, GA 30114

Ordering Online

Ordering online at Ashley Taylor Home is always safe, secure and private.  Our site is encrypted with industry standard SSL encryption.  For more information on how we value you and your information, please review our Privacy Policy.

Payment Options

We accept Visa, Mastercard, American Express, Paypal and Affirm.  Checks are also accepted but, must clear our account prior to delivery of any merchandise.  To pay by check, you will need to place your order by email at or by phone at 770-693-8647.  Then mail your payment to: Ashley Taylor Home, 130 Prominence Point Parkway, Suite 130-340, Canton, GA 30114.

Sales Tax

Sales tax will only be charged to Georgia residents.  If you do not reside in Georgia, you will not be charged sales tax.

Return and Exchange Policy

Due to the nature of our business and the unique, boutique products that we carry, we are unable to accept returns. All sales are final. Orders may not be cancelled or refunded for any reason, unless the item(s) are damaged in transit.  Please see “Freight Delivery” section below for items damaged in transit.  

Shipping Costs

Shipping costs are calculated at checkout after your shipping zip code has been entered. 

Freight Delivery

Large, heavy items are shipped via freight truck.

Transit times vary from state to state and may take up to 30 days and on rare occasions longer.  Freight transit times are estimates only and cannot be guaranteed to arrive on a specific date.  The freight company will contact you directly to schedule your freight delivery.  You must schedule and accept delivery within the timeframe specified by the freight company, otherwise, you may incur daily storage fees by the freight company to store your item(s).

Someone must be present to inspect, sign and receive your shipment.  It is imperitive that the person receiving your shipment inspect the merchandise thoroughly in the presence of the driver.  In the event your merchandise has been damaged in transit, you MUST note the damage on the bill of lading/delivery ticket.  This ensures that we and the manufacturer can assist you in the repair or replacment of your purchase.  If you sign the bill of lading/delivery ticket without noting damage, the merchandise is considered to be in good condition.  If damage has occured, contact us immediately at or by phone at 770-693-8647 so that we may assist in the repair or replacement of your merchandise.   

Standard Shipping Versus White Glove Shipping

With some Freight items, you have the option of requesting White Glove delivery which is an upgrade and will incur extra fees.

Standard shipping includes the delivery of your merchandise curbside or to garage.  Standard shipping does not include the unpacking of materials or setup.

White Glove shipping includes the delivery of your merchandise inside the home.  White Glove shipping also includes the unpacking of materials and the removal of packing materials.  White Glove shipping does not include the setup or assembly of your merchandise.

Please select that shipping method that best suits your needs. 

Shipping Time Estimates

Our "Ships In" shipping times are estimates.  We strive to give you the best estimate possible but, cannot guarantee shipping time estimates.  On occasion, shipping times may vary from our estimates due to unforseen backorders and transit delays.  Should this occur, you will be contacted immediately with updated shipping information.  These "Ships In" timeframes do not include transit times.  

Color & Finish of Products

Due to the many variations in monitors and browsers, colors may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the color of the actual product.  Colors and finishes may also vary due to different dye lots and different finish lots. Many items are hand finished and will will vary in color. Product finishes will not be exactly as pictured online.  

Swatch or Finish Sample Request

Need a swatch or finish sample?  Please email with your product of interest and your shipping address.  There is a non-refundable $5 charge per sample. 

Designer Assistance

Having trouble coordinating items?  We would be happy to assist you.  Please email us at  We will respond to your request as quickly as possible.  We provide complimentary design advice for our customers! 

We greatly appreciate your business and wish you a happy shopping experience!

The Team at Ashley Taylor Home